From Points to Profit:
How Leading Restaurants Are Building Loyalty That Actually Works
Loyalty programs are easy to launch, but building loyalty that drives repeat visits, increases lifetime value, and works across every channel? That's a different challenge entirely.
Join to learn from operators at
Cold Stone Creamery (Kahala Brands), DiBella's Subs, and Thompson Restaurants as they share unfiltered lessons from building and scaling their loyalty programs—what worked, what surprised them, and what they'd do differently.
What You'll Learn:
In this session, you'll hear directly from operators on:
Campaigns that actually moved the needle—including a welcome journey built to capture that second and third visit
Metrics that actually matter—why averages mislead and adoption rates by location tell the real story

Our Speakers


Victoria Thornton
Director of Digital Experience


Courtney Maxedon
VP of Marketing & Digital Strategy


AJ Shear
Director of Marketing


Ivan Matkovic
VP of New Verticals
Ready to turn guests into regulars?


