From Points to Profit:
How Leading Restaurants Are Building Loyalty That Actually Works

Loyalty programs are easy to launch, but building loyalty that drives repeat visits, increases lifetime value, and works across every channel? That's a different challenge entirely.


Join to learn from operators at Cold Stone Creamery (Kahala Brands), DiBella's Subs, and Thompson Restaurants as they share unfiltered lessons from building and scaling their loyalty programs—what worked, what surprised them, and what they'd do differently.

JUNE 17
1 PM ET

What You'll Learn:

In this session, you'll hear directly from operators on:

Why they launched (or rebuilt) their loyalty program— like the need for better guest segmentation

Campaigns that actually moved the needle—including a welcome journey built to capture that second and third visit

The operational reality of loyalty— and how to get all teams aligned

Metrics that actually matter—why averages mislead and adoption rates by location tell the real story

What they'd prioritize differently—from tightening cross-platform data to investing earlier in guest-facing UX 

Our Speakers

Victoria Thornton
Thompson Restaurant Logo

Victoria Thornton

Director of Digital Experience

Courtney Maxedon
Kahala Brands Logo

Courtney Maxedon

VP of Marketing & Digital Strategy

AJ Shear
DiBella's Subs Logo

AJ Shear

Director of Marketing

Ivan Matkovic
Olo logo

Ivan Matkovic

VP of New Verticals

Ready to turn guests into regulars?

man looking at rewards in Olo Loyalty